Frequently Asked Questions
+ What is your makeup policy for Kindermusik, Dance, and Art Classes?
You missed a class (we're sad, too). Here's what you need to know. Good news! The ability to make up a missed class goes on forever (we love an epic story), as long as you are currently enrolled with us when scheduling and attending your makeup class.
Makeup opportunities are available in any of our Kindermusik, Dance, and Art classes as long as there is an open spot available and the stated age of the class is appropriate for your child.
As an added bonus, you have the option to makeup in a different discipline (for example, you’re a Kindermusik family wanting to try Art, or Dance).
Also, Kindermusik Play Days and Art Play Days are offered several times per year. These are one-time themed classes that can be used as makeups. Find these on our events schedule.
We know that you may want to just pop in (gotta love spontaneous moments), but reservations keep things smooth for everyone. We want to make sure that we have room for you! And, because scheduling a makeup takes up a spot in that class or Play Day, we ask that you notify us at least 24 hours in advance if your plans change.
Please note: If you cancel within 24 hours or you don't show up for the class, we consider this a used makeup.
Here's what to do:
- Let us know you are going to miss a class. Thank you - this will open up a spot for another student.
- Look at the schedule of classes and choose your makeup options.
- Contact us with your makeup choice. Choose the best contact option for you:
- Fill out a Makeup Request Form,
- Call us at 216 991-1063,
- Email firstname.lastname@example.org,
- Stop by the Front Desk.
+ What is a Play Day and how does it work?
A Play Day is a one-time themed class in Kindermusik or Art. Play Days are offered once a month approximately 8 - 10 times per year. They are open to all families with children within the age range of the offering. Price is $20 first child, $10 each sibling. Play Days can be used as makeups for currently enrolled students who have missed a class. Siblings of currently enrolled students are welcome to attend, and if the enrolled student has an extra makeup, their sibling can use it. Otherwise, the sibling will be charged the sibling rate of $10.
Please note: If canceling withing 24 hours or not showing for the Play Day Event,
- Your makeup will be consumed
- Your Play Day payment is non-refundable, however you may apply it to a future Play Day.
Please see our Event Page for upcoming Play Day information.
+ What is your makeup policy for Music Lessons?
Taking music lessons benefit the student in many ways - academically, physically, socially, and in areas of discipline, self-esteem, and more. Students who regularly attend scheduled lessons and practice their new skills benefit most. Music lesson makeups should be completed in the current semester of your missed lessons.
How it works: If your instructor cancels a lesson, they are required to make it up. They will reach out to you in advance to schedule your makeup lesson. If you are going to miss a lesson and you let us know at least 24 hours in advance, your instructor is not required to make it up but is highly encouraged to do so and will do their very best to find an open spot in their schedule to make up your missed lesson. If you cancel within 24 hours, or do not arrive for your lesson, your instructor is not required to make up the missed lesson.
Music Lesson teachers have very full schedules. We know that your schedules are also busy. In order to make it easier for you to make up missed lessons, we will offer group lessons once a month at Thrive. These will vary in themes - theory, rhythm and movement, performance classes, composers, and more creative and wonderful presentations from our fabulous team of teachers. Group classes are a great way to make up missed lessons, get to know other students and teachers, and have an enriching musical experience.
+ How does your rewards program work?
You’ve enrolled in a class or lesson at Thrive and you’ve already earned Rewards Points!
How to enroll in Perkville. As soon as you are enrolled with us, you will receive an email from Perkville prompting you to set up your Perkville Rewards account. Be sure to set up your account using the same e-mail address that you provided to Thrive when you set up your Perkville account.
How to accumulate points. Thrive gives you Customer Rewards points that you can use to pay for future purchases. It’s automatic!
- For every enrollment dollar you spend at Thrive you earn rewards points.
- Refer a Friend - for every family, new to Thrive, whom you refer who enrolls at Thrive, you will receive 800 points!
How to use points. Accumulated points can be redeemed for credit towards future purchases. We must know prior to enrollment of a new semester that you would like to use Perkville points for that enrollment. To redeem points, you may do either of the following:
- Let us know when you are filling out an enrollment form (online or on paper). We can access your account and redeem them for you.
- From Perkville, you can redeem points and create a voucher. Show that to us at the front desk, or let us know your voucher number.
+ How does your Happiness Guarantee work?
Our desire for you is worry-free enrollment at Thrive. We’d like you to give your classes and lessons a try for at least 4 - 8 weeks. Because Arts Classes and Lessons stimulate the brain and body, it may take a month or two for your child to feel the flow of the class or lesson. If, after a sufficient amount of time, it isn’t what you dreamed of for your child, we’ll refund the balance of your class or lesson tuition that applies to the future of the refund request date. Enrollment fees, dance gear, art materials and Kindermusik Kits are yours to keep and are non-refundable.
+ How do I Join Thrive on Instagram and Facebook?
One of our values at Thrive is Family and Community. We are building a beautiful community on Instagram and Facebook and we’d love to have you to join us! Joining our social media pages is a great way to stay informed, to get to know us, and also a wonderful way for us to get to know you. We’re also excited to let you know that we’re growing our Private Facebook Group, Thriving Parents. This is a place for questions and conversations with like-minded families like you! Request to join us today.
+ What forms of payment do you take and when do I pay?
Classes and lessons can be paid in full or by installments. We accept Cash, Check, MC, Visa, Discover, and AMEX. If choosing an installment plan, a credit card is required for those payments. Our system automatically processes the scheduled payments for you.
Upon enrolling for a semester of classes or lessons
- Fall Semester: Prior to Aug 1, a deposit is taken and the full payment or first installment is processed on Aug 5.
- Spring Semester: Prior to Jan 1, a deposit is taken and the full payment or first installment is processed on Jan 5.
- Summer Session: Prior to June 1, a deposit is taken and the full payment or first installment is processed on June 5.
+ My enrolled child may have a sibling/friend (older, younger) with them, what can I do?
Occasionally a cousin is visiting, an older sibling does not have school, or perhaps you’re watching a friend’s child. For these rare occasions we do allow a drop in fee for the visiting child so they can enjoy the classroom experience with your child. Please contact us and let us know ahead of time so we can let you know if we have room in the specified class.
+ How do I know if classes are canceled due to bad weather?
If the weather outside is frightful and we decide to cancel classes and close Thrive, we will post the notification on the homepage of our website and on our Facebook page. We will send an email to all families, whose classes and lessons have been canceled. Your instructor will also attempt to leave a phone message. Please note: we do not always follow the Beachwood Schools for closings. Read or listen to the information carefully as sometimes we may close in the morning and open later in the day or vise versa. We will gladly help you schedule a make up class for any canceled classes.